You need to communicate with your customers. There are several ways to do that, with a contact form on your website, an email address, Facebook, a cell phone and landline number, and more.
To add a contact form to your website, you need a web developer to code it for you and a web designer to make it usable and look good.
Email addresses are free, but if you need more features, you'll have to pay for them. A reliable website for email addresses is mail.com. It offers email addresses on professional-looking domains like email.com. So you can get an email address like firstname.lastname@example.org.
When it comes to Facebook, create a page and answer your visitors' questions.
Nowadays, it's easy to get a cell phone number. You can get it almost anywhere, like your local kiosk. But you probably need a landline number, which is more professional and inspires confidence. They're cheap, around £4 per month or more, and can be purchased online, e.g., from Zadarma.
That's it for now, folks. See you in the next post!